Dubai Mandates Agentic AI Integration to Redefine Government Service Speed

Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, has reviewed the progress of a groundbreaking project to deploy Agentic AI across 50 percent of government sectors within the next two years. This initiative is a central part of Dubai’s strategy to lead the world in government efficiency and digital transformation. Agentic AI refers to systems capable of making decisions and executing tasks autonomously to support human workflows. The goal is to move beyond basic digital services toward a more proactive government that operates around the clock to serve residents. During the briefing, officials highlighted how the new system will improve the quality of government work by automating complex processes and providing instant solutions to citizen inquiries. Sheikh Mohammed noted that the UAE government has chosen to lead this shift, using AI to design policies, develop programs, and support decision-making at the highest levels. This transformation is expected to significantly reduce the time required for administrative tasks, allowing government teams to focus on strategic innovation and community welfare. The project also includes a massive training program to equip 50,000 employees with the skills needed to work alongside these advanced AI systems. This move is not just about technology; it is about building a future-ready government that can adapt to global changes and continue to provide world-class services. By integrating AI into the core of daily operations, Dubai is setting a new global benchmark for how technology can be used to enhance the lives of its people. The project reflects the emirate’s boundless ambition and its commitment to remaining a global hub for innovation and future technologies.