Accessing government services in the UAE has never been simpler, as the majority of services can now be accessed online, whether you need to renew your Emirates ID or have had a small accident in the middle of the night.
A list of 165 federal government services that residents and citizens can access at any time of the day was published by the UAE’s national contact center for federal government services, “Tawasul 171.”
Here is a brief overview of the list. It’s crucial to remember that the list below only contains services provided by federal agencies. You might also be able to use online services provided by your Emirate’s government. For instance, if you reside in Dubai, you can use the DubaiNow platform to access a number of online services. In Abu Dhabi, customers can similarly access a number of government services through the tamm website and mobile application.
24 Federal Government Departments That Offer Round The Clock Services
- Ministry of Interior
- Ministry of Foreign Affairs and International Cooperation
- Ministry of Human Resources and Emiratisation
- Federal Authority for Identity, Citizenship, Customs and Port Security
- Ministry of Community Development
- General Pension and Social Security Authority
- Ministry of Health and Prevention
- Emirates Health Services
- Ministry of Education
- Emirates Schools Establishment
- Ministry of Justice
- Ministry of Energy and Infrastructure
- Ministry of Economy
- Ministry of Climate Change and Environment
- Telecommunication and Digital Government Regulatory Authority (TDRA)
- Zakat Fund
- Etihad Water and Electricity
- Emirates Post Group
- Ministry of Finance
- Central Bank of the UAE
- Securities and Commodities Authority
- Ministry of Culture and Youth
- Ministry of Industry and Advanced Technology
- Federal Authority for Government Human Resources
Vehicle services
The UAE’s Ministry of Interior provides the following services that you might use if you’re in the Emirates of Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain:
- Issue Traffic Clearance Certificate
- Issue Light Vehicle Driving Licence
- Renew Vehicle Driving Licence
- Replace Driving Licence Issued by Another Country
- Open Traffic File
- Issue Vehicle Licence
Safety and Security
The following services are offered by UAE’s Ministry of Interior:
- Hassantuk
- Police Clearance Certificate
- Minor Traffic Accident Preview Report
- ‘To Whom It May Concern’ Certificate – Civil Defence
- Pay Traffic Fines
- File Criminal Report
- File Financial Reports (Insufficient Funds / Bounced Cheque)
UAE passport services, document attestation
The Federal Authority for Identity, Citizenship, Customs and Ports Security (ICP) and the Ministry of Foreign Affairs and International Cooperation (MOFAIC) of the United Arab Emirates provide the following services:
- Issue New Passport
- Renew Passport
- Issue Emergency Passport
- Issue Diplomatic Cards
- Issue Diplomatic, Special or Mission Passport
- Renew Passport for UAE Nationals Abroad
- Attest Official Documents, Certificates & Commercial Invoices
- Twajudi
- Issue New Family Book
- Amend Family Book Details
Labor services
The Ministry of Human Resources and Emiratization (MOHRE) provides the following services in relation to employment issues in the UAE’s private sector:
- Register Labour Complaints
- Register Domestic Worker Complaint
- Request a Quota of Work Permits for Establishments
- Issue New Work Permit
- Issue Domestic Worker Contract
- Issue Domestic Worker Work Permit
- Renew Domestic Worker Contract
- Issue Labour Contract
- Renew Work Permit & Labour Contract / Work Permit
- Cancel Domestic Worker Contract
Visa and Emirates ID
The Federal Authority for Identity, Citizenship, Customs, and Ports Security (ICP) provides the following services:
- Apply for a new Emirates ID card
- Renew Emirates ID Card
- Issue Entry Permit
- Issue Residency for Employee
- Renew Residency Permits
Health services
The following services are offered in the UAE by the Ministry of Health and Prevention (MOHAP) and Emirates Health Services (EHS):
- Issue Birth Certificate
- Issue Death Certificate
- Approval of Medical Reports
- Attestation of Medical Leaves and Reports
- Medical Professional Evaluation
- Accreditation of Medical Committee for Request for Retirement or Medical Disability
- Request “To Whom it may Concern” Certificate for Patient and Companion
- Submit Complaints about Private Health Facilities & Medical Staff
- Issue of a Health Card – Emirates Health Services
- Renew of a Health Card – Emirates Health Services
- Issue of a Health Card for People of Determination – Emirates Health Services
- Book a Medical Appointment – Emirates Health Services
- Request for a Medical Report – Emirates Health Services
- Mobile Healthcare – Emirates Health Services
- Submit Medical Complaints – Emirates Health Services
- Premarital Counseling and Screening – Emirates Health Services
- Pre-University Fitness Screening – Emirates Health Services
- Examination of Medical Fitness for Residency Visa – Emirates Health Services
- Request for Blood Donation – Emirates Health Services
Education services
The following services are offered online by the Ministry of Education and the Emirates Schools Establishment:
- Apply for Scholarships
- Request for EmSAT test Registration
- Application for Registration in higher education institutions in the UAE and scholarships to study abroad for the current Grade 12 students
- Request for attestation of academic and professional university qualifications issued from within the country
- Inquiry on study programme outside the UAE (IFADA)
- Equivalency of a General Education certificate within the UAE (Grade 12) Request
- Equivalency of a General Education certificate within the UAE (Grade 12) Request
- University qualification equivalency request – higher education outside the UAE
- Application for registration and admission of a student to a public school – Emirates Schools Establishment
- Request to issue a study continuity certificate for a public school student – Emirates Schools Establishment
- Student transfer request – Emirates Schools Establishment
- Request for Attestation of Academic Certificate – General Education – Emirates Schools Establishment
Telecom services
Online services offered by the Telecommunications and Digital Government Regulatory Authority (TDRA) include:
- Submit Complaints about Telecom Providers
Islamic services
The UAE’s Zakat Fund allows users to access the following services online:
- Fatwa Request & Zakat Calculation
- Zakat Payment
- Request Zakat (New / Renew / Urgent / Mutaeafifin)
Electricity and water
The utility connection for residents in Ajman, Umm Al Quwain, Fujairah, Ras Al Khaimah, Al Dhaid, or Dibba in Fujairah is handled by Etihad Water and Electricity. The federal agency offers the following online services:
- Activate Service for New Customers
- Electricity & Water Connection (Permanent / Temporary)
- Approve Electricity Technical Drawings
- Approve Water Technical Drawings
- Report Water & Electricity Breakdowns
- Pay Due Amounts
- Pay Water & Electricity Bills
- Request NOC (Water)
- Request NOC (Electricity)
Postal services
Emirates Post offers the following services throughout the day for its users:
- Send / Receive – Domestic Express
- Send / Receive – Domestic / International Premium
- Request MyPost / Business Box
- Renew MyPost / Business Box
Court services
The Ministry of Justice in the UAE accepts online applications for the following services:
- Apply for ‘To Whom It May Concern’ Certificate in Public Prosecution
- Registration of Order of Payment
- Registration of Cases Before Federal Courts of Appeal
- Registration of Cases Before Federal Courts of First Instance
- Registration of Disputes Before Alternative Litigation Systems
- Registration of Execution File
- Request Marriage Contract
Community services
The following is a list of the services offered by the General Pension and Social Security Authority (GPSSA) and the Ministry of Community Development (MCD):
- Apply for Social Aid
- Request ‘To Whom It May Concern’ Certificate – Community Development Authority
- Assess Disability Case
- Issue New Cards for People of Determination
- Renew Card for People of Determination
- Join Senior Citizens’ Homes Registration
- Register Elderly in Mobile Unit
- Apply for a Marriage Grant
- Apply to Participate in Mass Wedding
- Family Counselling ‘Ta’aluf’
- Register Public Interest Associations
- Issue ‘To Whom It May Concern’ Certificate – General Pension and Social Security Authority
- Update Pensioner & Beneficiary Data
- Addition of Previous Service
- Registration of UAE National Employees Working in GCC Countries
- Registration of Insured in the Governmental or Private Sector
- Calculation of End-of-service Benefits & Pension Salary
- Disbursement of Social Security Benefits
Services offered by the Ministry of Energy and Infrastructure
- Request Value Estimate of Accident Damage
- Housing Assistance Request
- Reconsideration For Housing Assistance Decision Request
- Request to issue an operating card for national vehicles
- Request to issue permanent operating licenses for national establishments
- Request to renew licenses to practice the profession for seafarers (Seaman card)
- Postponing Or Reducing Housing Assistance Instalment Request
Services offered by the Ministry of Economy
- Issue Certificate of Origin to National & GCC Industrial Products
- Apply for Price Increase Requests
- Renew Registration of Commercial Agency
- Resolve Consumer Complaints
- Register Compilations
- Register Commercial Agency
- Register Patents
- Renew Patents
- Copyright Infringement
Services offered by the Ministry of Climate Change and Environment
- Request Agricultural Guidance
- Request Support Materials for Farmers
- Request Support Materials for Fishermen
Financial/banking services
The following services are offered by the UAE’s Ministry of Finance and the Securities and Commodities Authority:
- Inquiries about the Ministry’s services – Ministry of Finance
- Receiving and examining complaints against banks and other financial institutions – Central Bank of the UAE
- Insurance disputes – Central Bank of the UAE
- Provide Resolutions of Complaints in Securities Trading – Securities and Commodities Authority
- Settle Securities Trading Disputes – Securities and Commodities Authority
Services offered by the Ministry of Culture and Youth
- Register Sites Archaeological & Artefacts
- Regulate Entry of Media Materials through state Ports
- Register Borrowed Cultural Objects
- Issue International Standard Book Number (ISBN)
- Publications Printing
- Library Membership
- Rent MCKD Theatres, Halls & Areas
- Publish / Broadcast News through Available Channels & Platforms (WAM Website Social Network)
Ministry of Industry and Advanced Technology
- Issue Certificate of Conformity (ECAS)
- Notification of Conformity Assessment Bodies
Services offered by the Federal Authority for Government Human Resources
- Objection to the Grievance Committee Decision Request
- Organisational Structures Review & Approval Request
- Job Evaluation & Description Support
- Support Al Mawrid System
- Training on e-Systems Related to HR Legislations & Systems Request
- Training on HR Legislations & Systems Request
- Training Companies Approval Request
- Maaref Initiative HR Registration Request
- Emirates Award for Federal Government HR Support Request
- Support for HR Enablers Request
- Benchmark Request
- HR Club Subscription Request
- Technical Support for Government Skills Bank Portal
- HR Monthly Magazine Subscription Request
- HR Echo Magazine Subscription Request
- Imtiyazat Monthly Newsletter Subscription Request
- Join Request for Merchants in Imtiyazat Programme
- Technical Support for Imtiyazat
- Customer Support in Using ‘Bayanti’ (Technical Support Request)
- Inquiry about HR Legislation
Also Read: Residents of the UAE must complete government service applications
