Moving the home internet connection to your new address is among the most important things to do when moving homes in Dubai. You can find a complete guide on how to move your internet connection in Dubai to a new home, as well as the expected time frame and cost, here.
Etisalat eLife and du Home connection are the two main service providers for your home internet connection. Here’s how to switch providers.
Relocation Process At Du
When moving within Dubai, the process for du home service transfers is straightforward. Read on to find out more about the du home relocation process and costs.
A Transfer Of Du Home Connection To A New Location
The du home relocation service can be requested through their official website.
- After you log into your account, navigate to one of your Home Services (broadband, landline, TV) and select ‘Moving to a New Home’.
- Submit the information form to request du Home relocation services.
- If the property documents are not in your name, you will have to provide your current and new addresses, the new title deed or tenancy contract, as well as proof of your relationship.
- Within three business days of submitting your request, a customer representative will contact you to confirm your request and schedule the technician’s visit for installation in your new home.
- Transfer your WiFi router, TV decoder, and other cables to your new address when moving the du internet connection. You will have the equipment installed by the technician.
- This process applies when you move to a new location within Dubai. Be aware that certain du Home Plans may not be applicable in other emirates if you are moving between them. If this is the case, you will be advised to cancel your current plan at no additional cost.
You can get in touch with them at 800-155 if you have any further questions about how to transfer your du home internet connection.
Elife Relocation Process At Etisalat
Looking for information on how to relocate your Etisalat eLife connection? Etisalat customers can also request relocation services for their home internet, just like du customers.
Changing Etisalat Internet Connection
- Install the My Etisalat app on your phone. It is available in the App Store as well as Google Play.
- You will need to provide the new address, the date of your move, and any working landline number in the area of the new residence. As an alternative, you could provide the Etisalat ID or Makani number of the new address.
- Once this is completed, your old eLife address will be shut down.
- One of Etisalat’s representatives will contact you to schedule a technician’s visit to install the eLife connection in your new home. The technician will visit you within seven working days after you raise your request for the Etisalat home service transfer.
Don’t forget to bring your WiFi router and TV decoder to your new address so the technician can install them there.
According to Etisalat, the process of moving your eLife connection between emirates is the same as moving to a new location within Dubai.
Get more information about how to transfer your internet service to a new home by contacting Etisalat at 800-101.
